Customer Support


At Producertech, we pride ourselves on delivering the highest quality online training, to students of all ages across the world. Our video tutorials can be accessed 24/7/365 on the full range of Apple, Windows and Android devices - anywhere with an internet connection. You can view each module as many times as you need and the tutorials will always be ready if you need to go back and brush up on specifics. 

We know that sometimes you need to ask a question directly, which is why you can reach our dedicated support staff, via email, who are happy to assist you with any technical issues you might be having, answer your questions or direct you to the right lesson - just send us a message using the appropriate form below and we'll get back to you in under 24 hours, Monday to Friday. You can also check out the Forum or the FAQs below, where your question may have already been answered - checking there might be faster than contacting support.


Contact Form Links:

Help Desk for Existing Customers

General Enquiries



Can I download the videos?

How do I purchase a course?

I am not sure if my internet connection is fast enough for me to watch the videos; what can I do?

I'm getting an error message when I try to watch the videos - can you help?

Is there a time limit to watch the videos?

Is there a money back guarantee if I buy the online course and find it unsuitable for my needs?

It says the course comes with bonus files - where are they?

I've got a question regarding the course content, who do I speak to?

I've just purchased a course - how do I access it?

  • 24 Hour Access
  • Expert Tutors
  • Course Materials
  • Forum Support
  • Bonus Samples