FAQs

Can I download the videos?

The course videos are only available through streaming, as written on the course page, so that you can view the course anywhere at any time, as long as you have internet access. Some courses come with bonus files such as notes, projects, presets and samples that are downloadable.

How do I purchase a course?

On the course page or individual course info pages, click buy, then check out. You'll be prompted to create an account or log in if you already have one. Next you'll be taken to Paypal where you'll make the payment for the course. After purchase, your course will be accessible in your account.

I am not sure if my internet connection is fast enough for me to watch the videos; what can I do?

Our courses are converted to file sizes that are compatible with download rates that are well below the international average (22Mbps), as they only require a speed of up to 1Mbps. If you want to check what your download speed is, this site provides a facility for that. Note that moving nearer to your router will improve your download speed, or of course connecting to it with an ethernet cable as a last resort. You should easily be able to watch our videos with either the wifi in your house or the internet on your mobile device.

I'm getting an error message when I try to watch the videos - can you help?

Here are a few tips that should help you watch the videos properly:

1. Make sure your computer and your internet browser are up to date
2. Try clearing your browser's cache and cookies
3. Make sure Flash is up to date (go here for that)
4. Try watching the videos in another internet browser, e.g. Firefox or Chrome
5. Try changing the player from Flowplayer to JW Player using the Setting button in the top corner
6. Try watching the videos on another device, e.g. Tablet or Phone.

Is there a time limit to watch the videos?

There is currently no time limit set, so you will have access to your courses for as long as you need.

Is there a money back guarantee if I buy the online course and find it unsuitable for my needs?

The course page contains all the information and previewing options you need to get a good idea of the course content and delivery. If you read the module content and view the free videos you will be able to work out if the course is suitable for you. We decide on refunds on a case by case basis, but if you've watched a number of the videos already then it is unlikely we will be able to offer you one.

It says the course comes with bonus files - where are they?

Access your course in 'My Courses' in your account, then go to the right hand side and click on 'Course Extras'.

I've got a question regarding the course content, who do I speak to?

The best is to head to the Producertech forum - your question is probably already answered there! We encourage all course providers to regularly visit the forum to answer questions; other students are here to help as well. If you can't get an answer, use the appropriate support form above.

I've just purchased a course - how do I access it?

Log in and go to your account, then 'My Courses', where your courses will be listed.

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